Ticket prices (from 10.10.2023):
Art Room courses
You can find the courses offered by the Art Room on its own webpage.
Rental of Observatory venues for meetings and special occasions
The Argelander Hall and the East Rotunda are always rented together. The rent is 95 € per hour or part thereof (Mon–Wed 8 am–5 pm, Thurs 8 am–8 pm, Fri 8 am–5 pm and Sat 12–4 pm) and 150 € per hour or part thereof outside these times. The rental time must also include the possible organizing time for the event.
Photography and filming on location
Photography and filming in the facilities is subject to a charge of 80 € per hour or part thereof (Mon–Fri 9–17.00) or 150 € per hour or part thereof (evenings and weekends).
Please contact us in advance: liekki@helsinki.fi
Photo fee: 30 €
Multimedia fee: 15 €.
The multimedia fee is charged when a photo is used in several versions of a single product, as well as for unchanged reprints. The fee enables the photo to be used, for example, in printed and electronic formats for an exhibition. On websites, photo size cannot exceed 72 ppi, 1920x1080.
Publishing fee, advertising and other commercial use: Starting from 100 €, depending on the context of use
Express delivery fee: 50 € per order
The customer will receive an email confirming the booking enquiry at the address they provide immediately after making the reservation. However, bookings made through the online form will only be valid once the Helsinki University Museum Flame confirms them. The booking confirmation will be sent via email to the address provided by the client, unless otherwise agreed. Bookings will be confirmed as quickly as possible. If a confirmation cannot be sent to the client before the scheduled time of the guided tour, the booking will be cancelled. Flame is not liable for any compensation for unconfirmed bookings.
It is the customer’s responsibility to check the receipt and the booking confirmation sent to them to ensure that the information on the tour booking details are accurate. If the customer finds incorrect information in the booking, they must contact the guided tour service of Flame (liekki@helsinki.fi). If the booking is changed, the revised booking will only be valid when a new confirmation with the updated information has been sent to the customer.
The guided tours can accommodate a limited number of people, between 15–30 visitors depending on the tour. For larger groups, please book several tours according to the size of the group.
We recommend that you arrive at the tour site at least 10 minutes before the beginning of the tour. If the group arrives late, a shorter tour can be provided with advance warning.
The group will be under the responsibility of the teachers/parents throughout the visit (including the tour). The responsible adults will make sure that others on the site will not be disturbed and that the rules of Flame are followed.
Banned items at the Flame exhibitions:
The guided tours and entrance fees can be invoiced, or paid on-site before the tour. Accepted forms of payment include cash and major bank/credit cards. Individual entrance fees can also be paid with the Museum Card. Entrance fees are charged according to the number of people present.
Contact details required for invoicing are sent via an electronic form when the guided tour is booked, or they can be provided on-site when arriving for the tour. If the customer has a business identity code, this must be indicated in the invoicing details. For electronic invoicing, indicate your EDI code. An address for paper invoicing is required for all types of invoices. We will also accept financial commitment forms (e.g., from a city or municipality) as long as the document includes the necessary invoicing details and the business identity code.
Customer cancellations and reimbursement:
Customers wishing to cancel a reservation must primarily do so via email to liekki@helsinki.fi. Guided tours may be cancelled up to three week days before the booking date for no charge. Cancellations made two days previously or later will incur a cancellation fee of 50% of the tour fee as well as invoicing charges. For cancellations on the day of the tour, or for uncancelled bookings, the full cost of the tour will be charged. The invoice will be sent to the address indicated on the reservation form.
Bookings cancelled by Flame:
If Flame is forced to cancel a guided tour, the customer will be offered a guided tour at another time or a free independent visit to the specified attraction within the opening hours. Any additional costs, such as travel costs incurred by the customer, cannot be reimbursed.
Closing a public attraction
Flame will do its best to communicate any sudden changes in the opening hours of the Flame attractions to all customers who have made bookings. If the information on the closure of the attraction has not reached the customer within a reasonable time, the customer will receive a guided tour at another time free of charge (within 12 months of the original date) or free entrance for an independent visit to another Flame attraction that is open during the time of the intended tour. Any additional costs, such as travel costs incurred by the customer, cannot be reimbursed.
Force majeure
In the case of a force majeure that compels Flame to close a public attraction or reschedule or cancel a guided tour, Flame reserves the right to not provide a free-of-charge visit or guided tour. Flame is not liable for any compensation to customers in a force majeure.