Contact Admission Services

How can we help you? Do you have questions about the study options the University of Helsinki offers? Do you wish to apply to the University of Helsinki? Contact the Admission Services – we have the answers.
Right now

December

  • On 24 and 26 December our phone service is closed.
  • On 25 December our customer service chat is closed.

January

  • On 1 January our customer service chat is closed.
  • On 6 January our customer service chat is closed.
  • On 3 and 10  January our customer service chat is open from 12.00 to 14.00 (local Finnish time).
  • On 16 January and 23 January our advisors are available at the chat from 12.00 to 15.00 (local Finnish time) and our phone service is closed.
     
  • Please give us feedback on the service you receive. 
    Link to feedback form
Call us

Our phone service is open on Tuesdays and Thursdays from 10.00 to 12.00 (UTC +3). Our phone number is +358 2941 24140 (local network charge / mobile call charge). 

If your query concerns international Master's application documents, you may contact our advisors at +358 2941 21234 (local network charge / mobile call charge). The line is open in January on Tuesdays and Thursdays from 12.00 to 14.00 (local Finnish time) except on 16 and 23 of January.

  • On 24 and 26 December our phone service is closed.
  • On 16 January and 23 January our phone service is closed. Our advisors are available at the chat from 12.00 to 15.00 (local Finnish time).
Send us a mes­sage

If your query concerns Master's application, please contact our advisors at masters-admissions(at)helsinki.fi

If your query concerns doctoral application, please contact our advisors at phd-admissions(at)helsinki.fi

In other queries, our e-mail address is: admissions(at)helsinki.fi

Please do not send messages containing personal information (e.g. identity number or other confidential information) via e-mail.

If you have already applied, please provide your application number to speed up the service.
Chat

Hubot-chatbot

The chat window can be found on the right side of this page. Our chat service is open 24/7. Your questions will be answered by Hubot, Admission and Student Services' customer service chatbot. Hubot can answer in Finnish, Swedish and English. Hubot can transfer the conversation to an admissions advisor during our service hours.

Customer Service Chat

Our customer service chat is open on Mondays and Wednesdays from 12.00 to 14.00  (local Finnish time). 

  • On 25 December, 1 January and 6 January our customer service chat is closed.
  • On 3 and 10  January our customer service chat is open from 12.00 to 14.00 (local Finnish time).
  • On 16 January and 23 January our advisors are available at the chat from 12.00 to 15.00 (local Finnish time) and our phone service is closed.

The chat service works best for brief questions regarding applying. Please contact us by email if you need further admission advisement. To make the procedure easier you can mention if you have already contacted us by email. Please do not copy an entire email to the chat conversation. Please note that during the busiest times, an admission advisor might have several chat conversations going on at the same time.

To use the chat service, you must accept functional cookies for the University website. You can adjust your cookie settings through cookie management. The same link is also found in the website footer. If the chat window does not appear automatically, refresh the page after accepting cookies.
Come to meet us

You can come and meet the admission advisors at the Guidance Corner in the Kaisa House (Fabianinkatu 30, Helsinki). The next appointments will be in the following dates:

  • Tuesday 25th of February 14-16
  • Tuesday 18th of March 14-16 
  • Tuesday 8th of April 14-16 
  • Tuesday 20th of May 14-16 

Please check the up-to-date information on this website before visiting us.

We can help you with questions related to applying to the University of Helsinki. You do not need to book an appointment. Please note that we might not be able to serve all customers if there is a lot of queue. Please note that we do not accept enclosures of any kind at the Guidance Corner.
Fol­low us on so­cial me­dia

Facebook: /HelsinkiUniversity
Instagram: @universityofhelsinki
X (previously Twitter): @helsinkiuni
Postal address

University of Helsinki
Admission Services
P.O. Box 24
00014 University of Helsinki