Accessibility statement of Helka

The accessibility of this digital service has been evaluated by the technical service provider Ex Libris. The service meets the critical A & AA requirements; further details on accessibility issues can be found from Ex Libris's documentation.

In addition, we have evaluated the accessibility of some of the service’s main views and functions at the library. As a result, we have detected the following deviations:

• The service has functions (chat and contact for example) that are not fully accessible by keyboard navigation. The search results and My Account also have occasional choices that cannot be made using the keyboard only. (WCAG 2.1.2)
• There are some views where texts may overlap if the text size is increased by more than 200%. (WCAG 1.4.4) 

We are constantly working to make our services more accessible. 

Did you notice an accessibility issue in our digital service? Please report it primarily to us by e-mail kirjasto@helsinki.fi and we will do our best to improve the service. 

We will respond to your feedback within 14 days. If you are not satisfied with the response you receive, or, do not receive a response at all within two weeks, you can send feedback to the Regional State Administrative Agency for Southern Finland. See the Agency’s website for a description of how to make a complaint and how the matter will be processed. 

CONTACT INFORMATION OF SUPERVISORY AUTHORITY 

Regional State Administrative Agency (AVI) for Southern Finland 
Saavutettavuuden valvonnan yksikkö (accessibility monitoring unit) 
webaccessibility.fi
saavutettavuus@avi.fi
Switchboard: +358 295 016 000